Privacy Policy

Last Updated: January 12, 2025

1. Introduction

MilRoom (“MilRoom,” “we,” “our,” or “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile app or website.

By using MilRoom, you agree to the practices described in this Privacy Policy.

2. Information We Collect

A. Information You Provide

We collect information that you voluntarily submit, including:

  • Personal Information: Name, email address

  • Military Profile Information: Branch, rank, duty station, and lifestyle preferences

  • Profile Details: Bio, housing preferences, budget, roommate preferences

  • Listings: Room details, location, rent amount, descriptions, photos

  • Messages: Communication with other users

  • Feedback: Bug reports, customer support messages

B. Information Collected Automatically

When you use the app, we may automatically collect:

  • Device information (model, operating system)

  • IP address

  • Usage data (pages viewed, time spent in the app)

  • Crash logs and performance analytics

  • Authentication and login event information

This information is used to operate, maintain, and improve the MilRoom platform.

C. Third-Party Service Providers

MilRoom uses trusted third-party services to operate our app, including:

  • Supabase (authentication, database, and file storage)

  • Email notification providers

  • Analytics and crash reporting tools

These third parties process only the minimum data required to provide their services.

3. How We Use Your Information

We use your information for purposes such as:

  • Creating and managing your account

  • Matching you with potential roommates

  • Enabling messaging and user interactions

  • Improving app performance and user experience

  • Detecting, preventing, and responding to fraud or security issues

  • Sending technical, verification, and support notifications

4. Information Sharing

We do not sell or rent your personal information.
We may share information only under the following circumstances:

  • With other users as needed for communication or viewing listings

  • With service providers who support MilRoom’s infrastructure

  • To comply with legal requirements (court orders, investigations)

  • To protect rights, safety, and prevent fraud

  • With your consent, when applicable

5. Data Retention

We retain your information only for as long as necessary.

If you request account deletion, the following are deleted within 24 hours:

  • Account information

  • Profile data

  • Listings

  • Messages

  • Preferences

  • Verification data

Some minimal security logs may be retained temporarily for fraud prevention.

6. Data Security

We use industry-standard security measures to protect your data, including:

  • Encrypted database storage

  • Secure authentication

  • Role-based access controls

  • Regular security updates

While we strive to protect your information, no method of electronic transmission is 100% secure.

7. Children’s Privacy

MilRoom is not intended for children under 13.
We do not knowingly collect information from children.
If we discover such information has been collected, it will be deleted immediately.

8. Your Rights

Depending on your region, you may have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion of your data

  • Receive a copy of your data

  • Limit or restrict certain processing

You may delete your account at any time through our account deletion page.

9. Account Deletion Instructions

You may request deletion of your MilRoom account by visiting:

👉 https://milroom.net/delete-account

All associated data will be removed within 24 hours of processing your request.

10. Contact Us

If you have any questions, concerns, or privacy requests, please contact us:

📧 milroom.review@gmail.com